How do I make changes to an order I've already placed?

Unfortunately it is unlikely that we can change the order as the majority of our orders are processed instantly as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to change it, please let us know as soon as possible.

Once your order has been shipped we can't change your address or any part of your order. You can contact New Zealand Post and ask for an address redirect once your item is in New Zealand.

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