I think my parcel is lost or has been cancelled

If your tracking shows that your parcel has been in transit for 60 days this does not mean it is lost. It may be held up for numerous reasons including less freight flights, a backlog of mail, customs and because of the current climate.

In some cases the tracking will show cancellation, please let us know immediately if you see this, we will investigate and if necessary re-issue the tracking.

We would recommend you go to our contact page and submit an enquiry for Parcel Lost or Cancelled.

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