Orders

  • Can I cancel my order?

    We pride ourselves on processing orders as efficiently as we can. The majority of our orders are processed instantly as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to cancel your order and refund payment. To request a cancellatio...
  • How do I make changes to an order I've already placed?

    Unfortunately it is unlikely that we can change the order as the majority of our orders are processed instantly as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to change it, please let us know as soon as possible. Once your order ...
  • How do I make sure I order the correct size?

    If you are unsure of the sizing of the product you are wanting to purchase, please check the following: Look at the images on the left of the product listing first. Check the specifications below the product listing as this may include sizing. If there is no sizing for the product, then contact ...
  • How long will it take for my order to arrive?

    It can take up to 10 days before you receive the international tracking. Delivery can take 15-60 days. You’re not paying for our bricks and mortar, our staff costs are low, this means you pay less at the checkout.
  • I don't need this order anymore, can I return it?

    Once your order has been processed we can't cancel it. Please make sure you choose carefully as we don't cancel orders if you change your mind or if it is no longer needed. We don't guarantee delivery timeframes, they are estimates only and we can't control the mail system. Please check this whe...
  • My order hasn't arrived yet, what should I do?

    It can take up to 10 days before you receive the international tracking. Delivery can take 15-60 days. If your tracking shows that your parcel has been in transit for 60 days this does not mean it is lost. It may be held up for numerous reasons including less freight flights, a backlog of mail, ...