• How do I track my order?

    If you are looking for an update on your order go to our contact page and submit an enquiry for Tracking & Shipping.
  • I think my parcel is lost or has been cancelled

    If your tracking shows that your parcel has been in transit for 60 days this does not mean it is lost. It may be held up for numerous reasons including less freight flights, a backlog of mail, customs and because of the current climate. In some cases the tracking will show cancellation, please l...
  • When will I get my tracking number?

    It can take up to 10 days before you receive the international tracking. If you have not received your tracking, we would recommend you go to our contact page and submit an enquiry for Tracking & Shipping. Please make sure you use the same Name, Email and Order Number you used at time you pl...